Customer Experience Manager
3 weeks ago
We are seeking a highly skilled Customer Experience Manager to join our team at Bank of China (Hong Kong) Limited. As a key member of our organization, you will be responsible for driving customer-centric initiatives and leading customer journey/experience design across all customer segments, products, and service channels.
Key Responsibilities:- Develop and implement customer experience strategies to drive business growth and customer satisfaction
- Lead customer research and analysis to identify opportunities for product improvement and innovation
- Collaborate with cross-functional teams to translate user insights into actionable design decisions and product roadmaps
- Stay up-to-date with industry trends, best practices, and emerging technologies in user research, usability, and product design
- Design and maintain reusable component libraries and ensure UI design principles and consistency between different digital platforms
- Master's degree or above in Psychology, Business Administration, UX/UI, Multimedia, Human-Computer Interaction, Design, or related disciplines
- More than 10 years of relevant experience in banking industry, including at least 5 years' experience in customer research, digital experience, new initiative development, and UI design
- Expertise in a wide range of user research methodologies and proficiency with user research tools and software (Figma/Sketch/Adobe XD)
- Strong facilitation, interpersonal, organizing, and management skills, with excellent written and verbal communication skills
- Ability to work collaboratively and build strong relationships with cross-functional teams
- Proficient in both written and spoken English and Chinese (Cantonese and Mandarin)
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Customer Experience Manager
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Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full timeJob Title: Customer Experience ManagerWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at The Bank of East Asia. As a key member of our branch team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience with our bank.Key...
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Customer Experience Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Title: Customer Experience Manager About the Role: We are seeking a highly skilled Customer Experience Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our organization, you will be responsible for driving customer-centric initiatives and leading customer journey/experience design across all customer segments, products,...
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Customer Experience Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Title: Customer Experience ManagerJoin Bank of China (Hong Kong) Limited as a Customer Experience Manager and drive customer-centric initiatives across our Personal Banking Business.Key Responsibilities:Customer Journey Design: Lead the design of customer journeys across all customer segments, products, and service channels to deliver exceptional...
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Title: Customer Experience Manager About the Role: We are seeking a highly skilled Customer Experience Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our organization, you will be responsible for driving customer-centric initiatives across our Personal Banking Business. Key Responsibilities: * Lead customer journey...
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
1 month ago
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Customer Experience Strategist
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Customer Experience Manager APAC
1 week ago
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Customer Experience Director
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Customer Experience Officer
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