CB Operations Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Deutsche Bank Full time
About the Role

We are seeking a highly skilled and experienced Operations Transformation Specialist to join our team at Deutsche Bank. As a key member of our Cash Operations team, you will be responsible for leading the team in delivering excellent support to our business and clients.

Key Responsibilities
  • Manage the Cash Operations team in Hong Kong, providing oversight for adequate production controls and escalations, and proactively managing internal and external audits.
  • Drive consistent, standardized, efficient, and effective risk and control standards, as well as regulatory compliance.
  • Execute Cash operations transformation agenda, building scalable and sustainable operations and achieving cost targets.
  • Partner with stakeholders and IT partners to consistently improve production stabilities.
  • Assist the APAC Cash Operations Head, acting as an escalation channel for relevant operational issues.
Requirements
  • Minimum 8 years' experience in a financial services organization with proven experience in Cash and Payments-related Products & Operations.
  • Proven knowledge of different business processes across cash functions and locations in the Asia Pacific region.
  • Proven ability to lead and manage teams in Hong Kong.
  • Minimum a bachelor's degree.
  • Technical and commercial understanding of Operations Products as well as Operations processes.
  • Proven organizational skills with ability to manage teams across geography.
  • Ability to analyze and demonstrate flexibility and take ownership regarding problem solving.
  • Ability to work in tight deadlines fast-paced environment.
  • Manage complexity and ambiguity well with proven skills to take leadership in managing risk and control within an operational setup.
  • Entrepreneurial thinking and acting at all times, taking ownership for instigating and executing initiatives.
  • Working knowledge of automation toolkit and Robotic Process Automation.
  • Working knowledge of human-centered design/design thinking.
What We Offer
  • Flexible working to assist you balance your personal priorities.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression.
  • A range of flexible benefits that you can tailor to suit your needs.
  • Training and development to help you excel in your career.


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