Water Park Guest Service Associate
3 weeks ago
Job Title: Water Park Guest Service Associate
Department:
Water Park Guest ServicesJob Type:
Part-timeJob Nature:
The incumbent will be responsible for delivering exceptional guest experiences across various areas of the water park, including ticketing, enquiry counters, admission gates, and cabanas. They will handle guest comments and requests in accordance with standard operating procedures, ensuring a seamless and enjoyable experience for all visitors. Additionally, they will assist with inventory management and stock takes to maintain efficient stock levels. The ideal candidate will possess a professional demeanor, excellent communication skills, and a strong commitment to providing exceptional service.Key Responsibilities:
• Provide exceptional guest experiences across various water park areas
• Handle guest comments and requests in accordance with standard operating procedures
• Assist with inventory management and stock takes
• Maintain a professional self-image and adhere to high standards of service
• Collaborate with superiors to complete additional tasks as required
Requirements:
• Bachelor's degree in hospitality or a related field
• Willingness to work irregular hours, including weekends and public holidays
• Adaptability to fast-paced operations and changing circumstances
• Strong service and quality orientation
• Responsible, pleasant, and customer-focused attitude
• Excellent command of spoken and written English and Chinese, including Putonghua
Working Hours: 8-10 hours per day, including weekends and public holidays, with less than 72 hours per month.
Salary: $75/hour
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