Medical Device Team Lead

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China The Edge Partnership Full time
Job Title: Medical Device Team Lead

At The Edge Partnership, we are seeking a highly skilled Medical Device Team Lead to join our team. As a key member of our field service team, you will be responsible for leading a team of professionals to ensure the delivery of high-quality medical equipment installation, maintenance, and repair services.

Key Responsibilities:
  • Lead a team of field service technicians to ensure the efficient execution of daily operations and adherence to departmental strategies and objectives.
  • Collaborate with the business team to provide pre-sales demonstrations to customers and ensure a seamless customer experience.
  • Provide expert installation, maintenance, and repair services for medical equipment and devices on-site, ensuring the highest level of quality and customer satisfaction.
  • Maintain close relationships with clients, providing technical support and conducting routine scheduled servicing to ensure optimal equipment performance.
  • Conduct after-sales service for products, including operation briefings and demonstrations to customers.
  • Ensure compliance with safety standards, legal regulations, and company guidelines and procedures.
Requirements:
  • Bachelor's degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or a related field.
  • 5-8 years of experience in team leading, field support, and E&M installation in the medical device industry.
  • Experience in machinery/equipment installation is a plus.
  • Holder of Electrical Hong Kong Registered Electrical Worker (REW) Grade A is an advantage.
  • Excellent communication, leadership, and interpersonal skills.
  • Objective-oriented, driven, passionate, collaborative, and independent.
  • Good proficiency in English and Chinese (both spoken and written).
  • Basic computer knowledge, including IP address, firewall, and anti-virus settings.
  • Proficient in MS Office applications, including Microsoft Word, Excel, PowerPoint, and Outlook.

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