Trade Support Specialist
2 weeks ago
We are seeking a skilled Trade Support Engineer to join our client's team in either Hong Kong or Singapore. As a key member of our operations team, you will provide technical support to our trading clients, ensuring smooth and efficient operations of the exchange platform.
About the RoleThe successful candidate will be responsible for:
- Providing technical support to clients using the exchange platform
- Troubleshooting and resolving any technical issues that may arise
- Monitoring the performance of the exchange platform and identifying any potential issues
- Working closely with development teams to implement new features and enhancements
- Collaborating with cross-functional teams to improve overall system reliability and efficiency
- Developing and maintaining technical documentation for the exchange platform
- Participating in on-call rotation for after-hours support as needed
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 3 years of experience in a technical support role within the financial industry
- Strong knowledge of trading systems and exchange platforms
- Experience with Linux/Unix operating systems
- Proficiency in scripting languages such as Python, Perl, or Shell
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Willingness to work in a fast-paced and dynamic environment
- Fluency in English, fluency in Mandarin or Cantonese is a plus
In return for your expertise and dedication, we offer:
- Competitive salary: $120,000 - $180,000 per annum
- Opportunities for career growth and development
- Dynamic and international work environment
- Comprehensive training and support
- Relocation assistance for candidates outside of Hong Kong or Singapore
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