High Speed Rail Station Officer

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

Job Overview

About Mass Transit Railway

Mass Transit Railway is a leading transportation provider, committed to delivering exceptional service to our customers. Our team of professionals work together to ensure the safe and efficient operation of our rail network.

Job Description

Key Responsibilities
  • Perform station duties such as platform supervision, train service recovery, and crowd control.
  • Operate Customer Service Centres and handle Automatic Fare Collection systems.
  • Provide world-class customer services in accordance with service standards and targets.
Requirements
  • Grade E / Level 2 / Attained' or above in 5 subjects of HKCEE / HKDSE (including English and Chinese Languages).
  • A minimum of 2 years work experience, preferably gained in travel or hospitality industries.
  • Proficient in English, Cantonese, and Putonghua, with knowledge of simplified Chinese characters.
  • Effective and empathetic communication skills and strong customer-centric mindset.
  • Possession of a valid travel document to the Mainland of China.

Benefits

What We Offer
  • A competitive salary package including estimated average monthly income of HK$22,000.
  • Shift duty related allowance, laundry allowance, 13th month pay, and annual discretionary award.
  • Eligibility for related allowances during adverse weather conditions.


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