Mass Transit Railway Service Coordinator
1 day ago
The Mass Transit Railway is seeking an experienced Customer Engagement Specialist to join its High Speed Rail team. This role offers a unique opportunity to make a lasting impact on customer satisfaction and loyalty.
Key Responsibilities:
- Develop and implement effective customer engagement strategies to drive loyalty and retention.
- Collaborate with cross-functional teams to design and deliver exceptional customer experiences.
- Conduct regular feedback sessions with customers to identify areas for improvement.
- Provide training and support to station staff on customer service best practices.
Requirements
To succeed in this role, you should have:
- A minimum of 2 years' experience in customer-facing roles, preferably in travel, hospitality, or passenger transport industries.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving skills, with a focus on delivering high-quality customer experiences.
Work Environment
As a valued member of our team, you can expect a dynamic work environment that values innovation, collaboration, and continuous learning.
-
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob Overview:We are looking for a highly skilled and motivated Residential Property Operations Specialist to join our team at the Mass Transit Railway. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of residential buildings under our management. Your primary responsibility will be to provide general...
-
Mass Transit Railway Operations Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob DescriptionAs a Mass Transit Railway Operations Specialist, your primary responsibility will be to manage station duties and provide exceptional customer service. Your role will involve supervising platforms, recovering trains, conducting station inspections, and managing customer complaints.About the RoleYou will work in a fast-paced environment with...
-
Chief Procurement
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAbout UsMass Transit Railway is a leading transportation company committed to delivering exceptional services to our customers. We are seeking an experienced professional to join our team as a Procurement Head for our rail business.The successful candidate will be responsible for leading our procurement activities, developing and implementing strategies to...
-
Railway Protection Operations Coordinator
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeThe Mass Transit Railway is looking for a skilled Railway Protection Operations Coordinator to assist in maintaining the safety and security of its railway system. This individual will conduct regular inspections, review construction proposals, and coordinate with stakeholders.Responsibilities:Inspect construction sites to ensure compliance with safety...
-
Railway Protection Coordinator
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAs a Railway Protection Coordinator at Mass Transit Railway, you will play a critical role in ensuring the safety and security of our passengers and staff.About the RoleWe are seeking a highly motivated and experienced professional to coordinate railway protection activities, including conducting regular inspections and coordinating with internal and...
-
Chief Supply Chain Officer
23 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time**Job Description**We are seeking a Chief Supply Chain Officer to join our team at Mass Transit Railway. As a senior leader in our organization, you will be responsible for leading our supply chain strategy and ensuring alignment with business objectives.You will work closely with our business stakeholders to develop and implement supply chain plans that...
-
Railway Supply Chain Coordinator
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob Description - Planning and Control Officer - Supply ChainThe Mass Transit Railway is seeking a highly skilled Railway Supply Chain Coordinator to join our team. The ideal candidate will have a strong background in supply chain management and be able to coordinate the entire procurement cycle, including specifications review, sourcing, tender assessment,...
-
Railway Infrastructure Supervisor
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeCompany OverviewThe Mass Transit Railway is a leading public transportation provider in Hong Kong, committed to delivering safe and efficient services to our passengers.
-
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAbout the RoleWe are seeking a seasoned professional to lead our procurement efforts for Mass Transit Railway's rail operations. As a key member of our senior leadership team, you will be responsible for developing and executing procurement strategies that deliver value and support our business objectives.Business Engagement & Demand Planning: Collaborate...
-
Railway Maintenance Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeKey ResponsibilitiesSupervise civil / structural / architectural / tree & landscape maintenance worksLead a team of technical staff to handle works requests for operating railway and interfaces with new railway extensionsOversight of signage provision works in response to operational needs of train services and opening of new railway extensionsResource...
-
Railway Maintenance Supervisor
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewThe Mass Transit Railway is seeking a skilled Railway Maintenance Supervisor to join its Infrastructure team. As a key member of the team, you will be responsible for leading a group of technical staff in performing routine maintenance and repairs on railway tracks.
-
Railway Protection Section Engineer
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewAs a key member of the Mass Transit Railway team, you will be responsible for leading a team of technical staff in conducting regular inspections at construction sites within railway protection areas.
-
Railway Asset Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeWe are seeking a highly motivated and experienced Infrastructure Maintenance Team Supervisor to join our team at the Mass Transit Railway.About the PositionThis is an exciting opportunity to take on a leadership role and contribute to the success of our organization. You will be responsible for overseeing the maintenance and upkeep of our railway assets, as...
-
Railway Protection Specialist
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeWelcome to the Mass Transit Railway, where we strive to provide excellent service to our customers. As a member of our team, you will have the opportunity to work on exciting projects and contribute to the development of our world-class transportation system.About the RoleWe are seeking a highly skilled Civil Engineering Project Coordinator to join our team....
-
Railway Engineer Train Captain
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewWe are seeking a skilled and experienced Train Captain to join our team at the Mass Transit Railway. This role is responsible for operating engineer's trains in various locations, ensuring safe and efficient movement of trains.
-
Railway Maintenance Engineer
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeMass Transit Railway is seeking a skilled and experienced Railway Maintenance Engineer to join our team. As a key member of our Infrastructure Maintenance Team, you will be responsible for ensuring the smooth operation of our rail network by performing various maintenance tasks.Job Description:Key Responsibilities:Carry out track maintenance activities such...
-
Railway Electrical Maintenance Engineer
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob SummaryThe Mass Transit Railway is seeking a highly skilled Railway Electrical Maintenance Engineer to join our team. As a Railway Electrical Maintenance Engineer, you will be responsible for performing preventive and corrective maintenance activities, inspections, and installations for depot E&M equipment and plants.You will also supervise and...
-
Career Opportunities in Railway Systems
10 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob DescriptionThe Operations Engineering Associate Programme at Mass Transit Railway provides a unique opportunity for young engineers to develop their skills and knowledge in railway operations engineering.The programme involves working in the relevant operating railway department and participating in various projects and initiatives.Key TasksAnalyzing...
-
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob SummaryWe are seeking a highly skilled Railway Infrastructure Maintenance Specialist to join our Mass Transit Railway team. As an Assistant Land Surveyor-Infrastructure Maintenance Team, you will be responsible for performing survey monitoring of railway structures and ensuring the quality of works/records.Key Responsibilities:Perform survey monitoring...
-
Logistics Coordinator
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob OverviewThe Mass Transit Railway is seeking a qualified and experienced professional to fill the role of Planning and Control Officer - Supply Chain. This position involves coordinating and controlling all aspects of the supply chain, including procurement, inventory management, and logistics.ResponsibilitiesOur ideal candidate will oversee the entire...