Mass Transit Railway Service Coordinator
4 days ago
The Mass Transit Railway is seeking an experienced Customer Engagement Specialist to join its High Speed Rail team. This role offers a unique opportunity to make a lasting impact on customer satisfaction and loyalty.
Key Responsibilities:
- Develop and implement effective customer engagement strategies to drive loyalty and retention.
- Collaborate with cross-functional teams to design and deliver exceptional customer experiences.
- Conduct regular feedback sessions with customers to identify areas for improvement.
- Provide training and support to station staff on customer service best practices.
Requirements
To succeed in this role, you should have:
- A minimum of 2 years' experience in customer-facing roles, preferably in travel, hospitality, or passenger transport industries.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving skills, with a focus on delivering high-quality customer experiences.
Work Environment
As a valued member of our team, you can expect a dynamic work environment that values innovation, collaboration, and continuous learning.
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