Customer Credit Team Lead

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock New Opportunities with HSBC

Are you looking for a career that will take you to the top? Do you want to be part of a global team that helps suppliers and buyers with their export and import finance needs? HSBC is seeking a high-calibre professional to join our team as a Assistant Manager, Customer Credit.

Key Responsibilities

  • Lead the Customer Credit Team to provide quality business ledger administration of client's problem accounts and disputed debts by actively monitoring progress with factored buyers, factors, insurance brokers, or insurers.
  • Follow up overdue invoices closely using dunning letters, phone calls, fax messages, or emails in the collection process.
  • Provide advice and assistance to team members in handling special irregular cases, including special debt verification handling and investigation of any suspected fraud cases.
  • Conduct debt verification with buyers and factors for better fraud detection.
  • Give comments and advice on operational procedures, practice within the team, and highlight risks and concerns to appropriate stakeholders.
  • Ensure service quality standards are achieved and maintained in line with the bank's objectives.
  • Assist the career development of team members, ensure backup arrangements, and plan for succession.
  • Conduct regular and ad-hoc debt verification with buyers or factors to reassure the existence and asset quality of the factored debts as well as the correctness of documents and shipment details.

Requirements

  • Customer Focus and excellent understanding of researching, understanding, and delivering to customer needs. Encourages others to value the customer and deliver excellent service.
  • Excellent awareness of financial implications of actions taken on business units and the contribution to overall group profitability.
  • Flexible and adaptable approach, challenge assumptions, and generate ideas for new services and working methods.
  • Experience in making sound decisions after seeking and evaluating relevant information, facts, and evidence. Willingness to commit to a firm course of action and be held accountable for outcomes.
  • Good interpersonal skills in verbal and written.
  • Excellent product knowledge and lending experience.


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