Senior Manager, Enrolment
2 months ago
Aon: Shaping Decisions for the Better
We are united through trust as one inclusive, diverse team, passionate about helping our colleagues and clients succeed.
About the Role
The incumbent will be responsible for assisting the business line department in providing account management to existing and potential clients. Key duties include:
- Managing and providing high-quality service to our existing clients
- Providing clerical and administrative support to clients
- Answering customer enquiries & complaints with a professional manner via phone
- Providing professional customer service & relationship building
- Handling membership matters and the maintenance of the membership database
- Cooperating with other teams to meet deadlines and expectations of services
- Leading various projects as assigned by supervisor
What Sets This Opportunity Apart
Our teams are highly collaborative, working towards common goals while striving for excellence in the solutions we provide to our clients. We embrace challenges and rely on each other for support and creative problem-solving. Our colleagues and leaders support professional development to help each other grow and excel.
Requirements
- Degree in any relevant discipline;
- Minimum 7 years working experience in Employee Benefits in a broker firm or insurance company(ies). Candidates with less experience will be considered for a Manager position.
- Holder of FLMI or LOMA preferred or passed in IIQE Papers
- Customer-oriented
- Well-organized and detail-minded
- Good organization skills and effective interpersonal skills
- Good command of written and spoken English and Chinese
- Good command of computer skills including MS Office (Word, Excel)
- Immediately available preferred
Aon's Support for Our Colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
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