Learning and Development Programme Manager

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

DBS Bank (Hong Kong) Limited is seeking a skilled Learning and Development Programme Manager to join our team. As a key member of our Human Resources department, you will be responsible for managing end-to-end programmes and projects, ensuring effective delivery and completion of learning initiatives. Your primary focus will be on programme management, class management, data analytics, vendor management, and special projects.

Key Responsibilities:

Programme Management:
- Manage the setup and execution of programme/curriculum management and tracking of completion
- Lead the execution of class scheduling and trainer allocation, communications to learners on upcoming calendar of programmes and enrolment instructions

Class Management:
- Monitor class enrolment and handle ad-hoc queries from learners, communicate class enrolment status to Learning Partners/external vendors for appropriate action
- Liaise with external/internal trainers on class-related matters, including change of trainers and swaps

Data Analytics and Reporting:
- Drive delivery and completion of learning projects through Learning Roadmap (LRM), upskilling/reskilling completion report, and dashboard
- Manage system enhancements, support Qlikview learning dashboard enhancements with relevant data points from learning system

Vendor/Contract Management and Government Training Subsidies:
- Adhere to DBS guidelines on onboarding of new vendors and/or management of related contracts
- Existing Vendor - monitor contract renewal and execute new SOW as part of action planning from annual learning needs analysis

Special Projects:
- Change management projects involving learning or L&D related to bankwide or BU/SU initiatives
- Standards/Process Harmonisation, e.g., Course Category, including clean up of courses incorrectly classified, standardisation of Course Evaluation Form

Requirements:

- Experience in managing projects or programs with multiple deliverables and multi-year timelines (preferably with Project Management/Agile skills)
- Good track record of inter-personal and relationship building skills, able to initiate a conversation and provide customer-centric approach to assist stakeholders
- Interested and passionate in developing learning solutions, solve problems, and improving current processes
- Committed to learn fast, adaptable, and passionate to deliver quality work as a team
- Good working attitude with strong work ethics and commitment to meeting deadlines
- Proficient in Excel (e.g., pivot table, vlookup, macros) and PowerPoint
- Ability to represent quantitative information in a visual form that facilitates effective decision-making
- Proficient verbal and writing skills
- MS SharePoint for posting learning courses details and Tableau visualization skills (optional)

What We Offer:

DBS Bank (Hong Kong) Limited offers a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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