Claims Resolution Expert

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China American International Group Full time

AIG is a global leader in commercial and personal insurance solutions. As a Claims Resolution Expert, you will play a critical role in delivering exceptional service and solutions to our clients.

Our Mission

At AIG, we are dedicated to helping our customers manage risk. We believe in thinking innovatively to deliver ever-better solutions to our customers. By joining us, you will have the opportunity to grow your skills and experience as a valued member of our team.

Your Key Responsibilities

  • You will manage key claims handling enquiries, coverage determination, quantum analysis, and legal liability assessment within authority limits while providing a high standard of customer service.
  • You will work with Team Managers/Senior Adjusters to ensure effective vendor and litigation management on complex claims within your personal allocation.
  • You will develop communication for internal stakeholders as required.
  • You will contribute to continuous improvement of claim file handling through feedback and support from Quality Assurance Review processes.
  • You will contribute to maintenance of best practice procedures for (LOB) complex claims, consistent with global best practices.
  • You will demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims.
  • You will handle complex claims allocated within agreed levels of authority limit.

Key Requirements

  • You will provide timely, accurate, and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expenses.
  • You will engage in proactive claims handling on an ongoing basis, including initial file reviews, investigations, liability negotiations, settlements, and litigation management.
  • You will effectively communicate key complex claims and (LOB) portfolio messages to internal stakeholders.
  • You will maintain financial control through consistent reserve and other financial transaction discipline.
  • You will accurately and consistently interpret policies.


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