Customer Service Officer, Multiple Openings

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bowtie Life Insurance Company Full time

About Us

Bowtie Life Insurance Company is a virtual insurer in Hong Kong that aims to bring the good back through our passionate, innovative, and customer-centric team.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.

Job Overview

This role is part of our customer service team, where you will be working in a fast-paced organization that promotes cross-functional collaboration to offer world-class support to our customers.

You will be the bridge between our customers and our team, acting as the voice of Bowtie and championing our customers' needs.

Key Responsibilities
  • Handle and resolve customer queries through digital channels (live chat, email, and WhatsApp) in a timely, efficient & professional manner.
  • Liaise and collaborate with other related business units to resolve customer queries.
  • Actively share insurance domain knowledge & unbiased advice with customers (non-sales role).
  • Provide daily support to the supervisor and participate in ad hoc projects.
Requirements

To be successful in this role, you should have:

  • At least 1.5 years of experience in a customer service role; candidates with more experience in customer service will be considered.
  • HKCEE/DSE or above.
  • Good command of both spoken and written Cantonese, English, and Mandarin.
  • Pleasant, mature, independent, and able to work under pressure.
Benefits

Apart from a great career path and an opportunity to do good and do well, we also offer:

  • In-depth and systematic training and 1:1 coaching.
  • Collaborative, flexible, and open-minded team culture.
  • Work-from-home arrangement.
  • Competitive package.
  • Benefits include medical/dental coverage and wellness programs.
  • Weekly sharing sessions and regular social gatherings.
  • Excellent learning opportunities with Professional Development Sponsorship.


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