Customer Service Representative
2 days ago
At Bank Of China (Hong Kong) Limited, we are seeking a highly motivated Customer Service Officer to join our team. As a key member of our branch operations, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive personalized banking solutions.
- We are looking for someone who can champion our one-stop personal banking services at branches and deliver quality customer services through counter transactions.
Key Responsibilities:
- Identify existing and prospective customers' needs of financial services, including both products and services
- Grasp opportunities to cross-sell appropriately
- Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundering (AML) team
- Support back-end branch operations
Requirements:
- Secondary School graduate or above
- Possesses customer servicing experiences, candidates with previous bank counter servicing experiences a definite advantage
- Strong sense of result orientation
- Strong in delivering quality services to diverse customer types
- Outgoing, proactive and with strong eagerness to learn
- Strong communication skills and attention to details
- Proficiency in English and Cantonese as well as fluency in Putonghua
Job Description Format
Company Overview
As a leading financial institution, Bank Of China (Hong Kong) Limited is committed to providing innovative and comprehensive banking solutions to our customers. Our mission is to become the premier financial services provider in Hong Kong, and we are seeking talented individuals to join our team.
Job Summary
This role requires an individual with excellent customer service skills and experience in a banking environment. The successful candidate will be responsible for delivering quality customer services, identifying customer needs, and promoting our financial services.
Key Performance Indicators
- Deliver quality customer services
- Meet sales targets
- Contribute to the growth of our customer base
Working Environment
You will be working in a fast-paced and dynamic environment, interacting with customers, colleagues, and other stakeholders. You must be able to work effectively in a team, prioritize tasks, and manage multiple projects simultaneously.
What We Offer
- A competitive salary package
- Ongoing training and development opportunities
- A collaborative and supportive work environment
- The chance to work with a leading financial institution
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