Senior Technical Service Officer
2 days ago
Job Title: Senior Technical Service Officer
About the Role
We are seeking a highly skilled and experienced Senior Technical Service Officer to join our team at Classy Wheeler Limited. As a key member of our IT security team, you will be responsible for monitoring and analyzing security information and event management systems to identify potential security threats.
Key Responsibilities
- Monitoring and Analysis
Monitor security information and event management systems 24/7 to identify potential security threats and incidents.
Incident ResponsePerform initial triage of notable events that have the potential to become incidents and assist incident responders in daily incident management.
Customer SupportProvide email and phone support to customers for incident support and be the initial point of contact for customer interaction.
DeliverablesResponsible for daily deliverables to customers, including emails and other communication.
Incident TicketingFormulate and create incident tickets to initiate triage and analysis.
Testing and EvaluationUse sandbox/test lab environments to evaluate malicious code and provide responses according to established playbooks.
Requirements
- Education
Bachelor's degree in Engineering, Computer Science, or a relevant discipline.
ExperienceExperience in server and OS administration and operations, or networking, is preferred.
Shift WorkShift duty work is required.
Programming SkillsProgramming experience in PHP, Python, and scripting is preferred.
TeamworkAbility to work within a team environment and coordinate work actions with the team.
Language SkillsProficient in Cantonese, English, and Putonghua.
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