Senior Technical Service Officer

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Job Title: Senior Technical Service Officer

About the Role

We are seeking a highly skilled and experienced Senior Technical Service Officer to join our team at Classy Wheeler Limited. As a key member of our IT security team, you will be responsible for monitoring and analyzing security information and event management systems to identify potential security threats.

Key Responsibilities

  1. Monitoring and Analysis

Monitor security information and event management systems 24/7 to identify potential security threats and incidents.

Incident Response

Perform initial triage of notable events that have the potential to become incidents and assist incident responders in daily incident management.

Customer Support

Provide email and phone support to customers for incident support and be the initial point of contact for customer interaction.

Deliverables

Responsible for daily deliverables to customers, including emails and other communication.

Incident Ticketing

Formulate and create incident tickets to initiate triage and analysis.

Testing and Evaluation

Use sandbox/test lab environments to evaluate malicious code and provide responses according to established playbooks.

Requirements

  1. Education

Bachelor's degree in Engineering, Computer Science, or a relevant discipline.

Experience

Experience in server and OS administration and operations, or networking, is preferred.

Shift Work

Shift duty work is required.

Programming Skills

Programming experience in PHP, Python, and scripting is preferred.

Teamwork

Ability to work within a team environment and coordinate work actions with the team.

Language Skills

Proficient in Cantonese, English, and Putonghua.



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