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Global Cargo Service Coordinator

1 week ago


Hong Kong Island, Hong Kong SAR China Qatar Airways Full time

Job Overview

Cargo Service Excellence

We are seeking a skilled and experienced professional to join our team as a Senior Cargo Customer Service Agent based in Hong Kong. As a key member of our cargo operations team, you will be responsible for providing exceptional customer service, ensuring seamless cargo processing, and driving sales growth.

About the Role

  • Provide high-quality customer service to internal and external stakeholders, responding to queries and resolving issues efficiently.
  • Manage and coordinate cargo bookings, shipments, and deliveries, ensuring timely and accurate processing.
  • Work closely with sales teams to identify business opportunities, build relationships, and drive revenue growth.
  • Collaborate with other departments to ensure smooth operation flow, improve processes, and implement best practices.
  • Maintain accurate records, reports, and data, providing insights to support business decisions.

Requirements

  • High school qualification with at least 2 years of relevant experience in customer service or cargo operations.
  • Excellent communication and interpersonal skills, with a strong ability to work in a team environment.
  • Good knowledge of cargo reservation and tracking systems, as well as overall cargo operations.
  • Able to work under pressure, prioritize tasks, and meet deadlines.
  • Fluency in English is essential, with good command of written and spoken language.