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Client Relations Supervisor

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

Client Services Manager

Aon is dedicated to empowering informed choices

At Aon, we are committed to enhancing decisions that safeguard and enrich lives globally.

Our organization thrives on trust, fostering an inclusive and diverse team, and we are devoted to supporting our colleagues and clients in achieving success.

Key Responsibilities

Assist in placement operations (gathering client placement details, preparing new and renewal quote documentation) Aid in policy administration (monitoring policy issuance, data entry, etc.) Discover opportunities for process optimization and enhance stakeholder satisfaction Collaborate with various teams to develop and implement process enhancements for improved efficiency Support additional tasks within Business Support as required Execute other responsibilities as directed by Supervisors Provide training for new and junior staff members Oversee a small team, ensuring daily operations are efficient and meet established turnaround times.

Qualifications and Skills for Success

Bachelor’s degree with a minimum of 5 years of experience in General Insurance within a brokerage or insurance firm Candidates with less experience may be considered for the Assistant Manager position Mature, self-motivated individual Strong organizational and interpersonal skills Customer-focused, self-driven, and able to perform under pressure Excellent analytical abilities and attention to detail Proficient in written and spoken English and Chinese; knowledge of Mandarin is a plus Competent in computer skills, including MS Office (Word, Excel, PowerPoint) and Chinese Word Processing

Our Commitment to Colleagues

Alongside our extensive benefits package, we promote a diverse workforce. Our flexible, inclusive environment enables you to prioritize your wellbeing and work/life balance, allowing you to thrive at Aon. Additionally, all employees benefit from two "Global Wellbeing Days" annually, encouraging personal time. We offer various working style options, recognizing that flexibility extends beyond the workplace, and we fully support this approach. We refer to this as Smart Working.