Client Service Delivery Specialist
2 weeks ago
We're seeking a skilled Financial Solutions Associate to join our Data Solutions team in Hong Kong. As a key member of our team, you'll be responsible for setting up and maintaining our financial software applications, providing day-to-day support to clients, and working on special projects. This role requires a unique blend of finance and technology expertise, with a focus on delivering exceptional service and support to our clients.
Key Responsibilities:
- Financial Reporting and Data Aggregation tools
- Analyze and explain portfolio performance results
- Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects
- Perform analysis of private equity and hedge fund statements for input into the system
- Work with clients and partners to resolve data issues
- Develop and strengthen client relationships
- Client onboarding
- Client account setup and training
- Day-to-day support and issue management
- Software maintenance and setup
- System setup and configuration
- New client setup
- New financial account and asset set-up and classification
- Data feed management
- Create custom reports based on client-specific needs
- Liaise with vendor partners for enhancements, system, and data issues
- Prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
- Establish operational effectiveness through the development and adoption of policies, procedures, and controls.
Requirements:
- 3-5 years of experience in a related field
- Bachelor's degree from an undergraduate program
- Excellent customer service skills and the ability to foster and maintain effective relationships
- Strong understanding of financial instruments
- Experience with RIA/Wealth management policies, procedures, and client service
- Experience working with wirehouses or custodians
- Proactively assess and act upon client and company needs
- Organized and self-motivated with the ability to prioritize tasks and meet deadlines
- Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
- Comfortable with technology, software tools, and applications
- Knowledge of various financial products and indices
- Critical thinker, possessing strong problem-solving skills and able to summarize information clearly and concisely, both written and verbal
- Collaborative and able to thrive in a team environment while working independently
- Able to learn quickly and adapt to an expanding environment
- Fluency in Chinese (both Mandarin & Cantonese) and English required
Why Join Us:
iCapital is a dynamic and innovative company that values diversity, inclusion, and teamwork. We offer a comprehensive benefits package, including competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO). Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
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