Wealth Services Manager

18 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock Your Potential in a Dynamic Career

HSBC is a global leader in financial services, and we're seeking a high-calibre professional to join our team as a Wealth Services Manager (Settlement). This role offers a unique opportunity to make a real impact in our Digital Business Services division, which plays a pivotal part in supporting our global businesses and improving customer service and efficiency.

Key Responsibilities

  • Act as a subject matter expert in supporting settlement operations for local securities, China Connect, and US securities.
  • Participate in and support business, bank-wide, and market initiatives/projects.
  • Identify opportunities for process improvement and drive re-engineering initiatives to increase operational efficiency and effectiveness, as well as client experience.
  • Set service standards, monitor actual performance, and review service benchmarks of both onshore and offshore to ensure cost-effective service for business units and customers.
  • Understand changing group/regulatory requirements and conduct assessments/monitoring on operations to ensure compliance with standards.
  • Manage the performance and development of subordinates.

Requirements

  • University degree in a related discipline or other relevant qualifications.
  • Minimum of 5 years' relevant experience in the banking industry, with sound knowledge of investment products/systems and relevant regulations.
  • Be proactive, with good analytical and problem-solving skills.
  • Strong self-motivation, attentiveness to details, with good communication, leadership, and interpersonal skills.
  • Sound knowledge of application software such as MS Excel/Access preferred.
  • Proficiency in both English and Chinese.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

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