Senior Agency Administration Manager
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Manager to lead our agency contracting, licensing, and benefits administration team in Macao. The successful candidate will be responsible for developing and implementing workflows and procedures to ensure service quality and regulatory compliance.
Key Responsibilities
- Lead a team to provide timely and accurate agency administration services, including contracting, licensing, benefits, payment, and office administration.
- Comply with regulatory and internal compliance requirements, including AML, FATCA, CRS, and Privacy.
- Deliver regular agency training related to agency administration services.
- Participate in ad hoc projects and initiatives to enhance operational standards and efficiency.
Requirements
- 8+ years of relevant work experience in the life insurance industry, preferably in agency administration and operations.
- Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization.
- Strong analytical skills and customer focus.
- Good command of both spoken and written English and Chinese.
- Proficiency in PC skills, including MS Word, Excel, PowerPoint, and Chinese word-processing.
- Exceptional attention to detail and organizational abilities to handle multiple tasks and priorities effectively.
What We Offer
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.
We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.
We are an Equal Opportunity Employer.
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