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Customer Service Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time
Job Summary:

We are seeking a highly skilled and experienced professional to join our team as a Customer Service Manager at the Bank of China. This role will be responsible for implementing and conducting Know Your Customer (KYC) due diligence processes for onboarding customers, as well as providing periodic and ad-hoc reviews.

Key Responsibilities:
  • AML/CFT Risk Management: Monitor and manage Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT) risk of the bank, and report to senior management.
  • Case Analysis and Reporting: Analyze relevant AML/CFT cases and provide reports and alerts to stakeholders.
  • Data Collection and Recommendations: Collect data and information from internal and industry sources, and provide recommendations to improve AML/CFT risk management.
  • Compliance Training: Provide compliance-related training to relevant staff members.
  • Project Coordination: Cooperate with frontline and back offices to handle relevant AML projects.
  • Other Duties: Perform other duties assigned by supervisors.
Requirements:
  • Education: University degree or above with AML/CFT professional qualifications preferred.
  • Experience: At least 3 years of working experience in banking or financial industry, particularly in compliance, corporate banking, or correspondent banking business area.
  • Skills: Good analytical and problem-solving skills, excellent interpersonal and communications skills, and strong data and information sense.
  • Language: Good command of both verbal and written English and Chinese.
  • Computer Skills: Proficient in computer applications, such as MS Word, Excel, PowerPoint, and Chinese Word Processing.