Customer Service Manager

18 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking a highly skilled and experienced Assistant Manager to join our team at Company 28 - Manulife (International) Limited. As an Assistant Manager, you will play a key role in providing exceptional customer service and leading a team of customer service representatives.

Key Responsibilities

  • Provide effective solutions to customer enquiries and complaints via various service channels.
  • Lead a team of customer service representatives to ensure high levels of customer satisfaction and service quality.
  • Develop and implement customer service strategies to improve customer experience and loyalty.
  • Collaborate with other teams to ensure timely resolution of customer requests and problems.
  • Support management in achieving business objectives and improving service quality.

Requirements

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • 5+ years of experience in customer service environment, with at least 2 years in a supervisor role.
  • Strong leadership and management skills, with a proven track record of achieving results through others.
  • Excellent communication, interpersonal, and customer service skills.
  • Fluency in English and Cantonese (Written & Read).
  • Excellent Excel, PPT, Word skills.

What We Offer

  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

Our Commitment to You

  • Values-first culture - We lead with our Values every day and bring them to life together.
  • Boundless opportunity - We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation - We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion - We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship - We build a business that benefits all stakeholders and has a positive social and environmental impact.

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