Customer Service Manager
18 hours ago
We are seeking a highly skilled Customer Service Manager to join our team at Company 28 - Manulife (International) Limited. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities
* Lead a team of customer service representatives to achieve high levels of customer satisfaction and service quality
* Develop and implement customer service strategies to improve customer experience and loyalty
* Collaborate with other departments to resolve customer complaints and issues
* Monitor and analyze customer feedback to identify areas for improvement
* Develop and implement training programs to enhance customer service skills
Requirements
* University graduate in business, finance, language studies or other relevant subjects
* Good interpersonal and communication skills in verbal and written Chinese and English
* Above 5 years' solid experience in complaint handling, preferably in insurance and financial institutions, advantage with supervisory experience
* Qualified license of IIQE Paper 1,3 and 5
What We Offer
* A competitive salary and benefits package
* A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
* A focus on growing your career path with us
* Flexible work policies and strong work-life balance
* Professional development and leadership opportunities
Our Commitment to You
* Values-first culture
* We lead with our Values every day and bring them to life together
* Boundless opportunity
* We create opportunities to learn and grow at every stage of your career
* Continuous innovation
* We invite you to help redefine the future of financial services
* Delivering the promise of Diversity, Equity and Inclusion
* We foster an inclusive workplace where everyone thrives
* Championing Corporate Citizenship
* We build a business that benefits all stakeholders and has a positive social and environmental impact
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
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