Customer Service Manager
1 week ago
We are seeking a highly skilled and experienced Assistant Manager, Public Engagement to join our team at the West Kowloon Cultural District Authority. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our public engagement objectives are met.
Key Responsibilities:- Customer Service Team Management: Lead and manage a team of customer service professionals to deliver superior customer experiences via various channels.
- Knowledge Base and Training: Ensure that the information and data in our Knowledge Base and training materials are up-to-date to facilitate the delivery of quality customer service.
- Guidance and Support: Provide guidance and support to team members to facilitate service delivery and daily operations, resolve complex customer enquiries, and handle complaints effectively.
- Team Development: Train and develop team members to acquire relevant skills and knowledge to enhance work quality and efficiency.
- Stakeholder Liaison: Liaise and coordinate with internal stakeholders and external stakeholders, including government bodies and public organisations, to gather feedback and undertake analysis for service review and improvement.
- Operational Optimization: Organise and collaborate with external service providers to optimise the operation of the Contact Centre and implement strategies to achieve objectives.
- System Enhancement: Drive and execute external affairs-related projects and enhance and UAT of Contact Centre-related and CRM systems.
- Education: Possess a recognised university degree or above in Communications, Hospitality, Business Administration, or a related discipline.
- Experience: At least 5 years of relevant working experience, with 3 years in supervisory level in customer services and contact centre management or relevant fields.
- Skills: Proven experience in operating a Contact Centre with public-facing services, internal communications, crisis management, vendor management, and hands-on CRM system operations.
- Personal Qualities: Strong interpersonal and communications skills, self-motivated, crisis and issue management sense, able to multi-task, meet tight deadlines, and work under pressure.
- Language Proficiency: Strong writing skills and proficiency in spoken English and Chinese, including Putonghua.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
-
Customer Service Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Crossings Executive Search. As a key member of our organization, you will be responsible for leading our customer service operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesCustomer Service LeadershipLead a team...
-
Customer Service Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full timeAbout FWD GroupFWD Group is a leading pan-Asian life insurance business with a strong presence in 10 markets, serving over 13 million customers. Our mission is to revolutionize the insurance industry by delivering innovative, customer-centric solutions.Job SummaryWe are seeking a highly skilled Customer Service Manager to lead our customer support team...
-
Customer Service Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Millions Kat Private Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Millions Kart Private Limited. As a Customer Service Manager, you will be responsible for leading a team of representatives who will provide exceptional customer service to our clients.Key ResponsibilitiesManage a team of customer support...
-
Customer Service Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Crossings Executive Search. As a key member of our organization, you will be responsible for leading our customer service operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesCustomer Service LeadershipLead a team...
-
Customer Service Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Millions Kat Private Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Sales Executive to join our team at Millions Kart Private Limited. As a key member of our sales and customer support team, you will be responsible for managing a team of representatives who will offer excellent customer service.Key ResponsibilitiesManage a team of representatives offering customer...
-
Customer Service Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeJob Title: Customer Service ManagerAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team at Manulife. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of customer service...
-
Customer Service Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeJob Title: Customer Service ManagerAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of customer...
-
Customer Service Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeCustomer Service ManagerHSBC is seeking a highly skilled Customer Service Manager to join our team in Hong Kong. As a key member of our operations team, you will be responsible for managing and monitoring the Customer Service team to meet the required service standard, ensuring achievement of team Service Level Agreement (SLA) and quality.Key...
-
Customer Service Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeAbout AIA International LimitedAIA International Limited is a leading insurance company that aims to create a healthier, more sustainable future for everyone. We are committed to helping our customers and the community live Healthier, Longer, Better Lives.About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team....
-
Customer Service Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Lufthansa Technik Component Services Asia Pacific Ltd. Full timeCustomer Service Manager (Open Loop)As a key member of our team, you will be responsible for ensuring the smooth operation of customer contracts and providing expert guidance to customers on material and customer management.Main Responsibilities:Manage customer relationships and develop strategies to drive customer satisfaction and loyaltyIdentify and...
-
Customer Service Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Assistant Manager to join our team at Company 28 - Manulife (International) Limited. As an Assistant Manager, you will play a key role in providing exceptional customer service and leading a team of customer service representatives.Key ResponsibilitiesProvide effective solutions to customer...
-
Customer Service Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout Hang Seng BankHang Seng Bank is a leading financial institution committed to delivering exceptional service to its customers. Our team is dedicated to providing a dynamic working environment, fostering career growth, and offering competitive compensation packages.Job SummaryWe are seeking a high-caliber professional to join our department as Assistant...
-
Customer Service Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Millions Kat Private Limited Full time{"Job Title: Customer Sales ExecutiveAbout the Role:We are seeking a highly skilled Customer Sales Executive to join our team at Millions Kart Private Limited. As a key member of our sales team, you will be responsible for managing a team of representatives who will offer excellent customer service.Key Responsibilities:Manage a team of representatives...
-
Customer Service Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full timeThe West Kowloon Cultural District Authority is seeking a highly skilled and experienced professional to join our team as an Assistant Manager, Public Engagement. This is a key role that will play a critical part in delivering exceptional customer service and public engagement initiatives.Key Responsibilities:Customer Service Team Management: Manage and...
-
Customer Service Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Millions Kat Private Limited Full timeJob Title: Customer Sales ExecutiveJob Summary:We are seeking a highly motivated and experienced Customer Sales Executive to join our team at Millions Kart Private Limited. As a Customer Sales Executive, you will be responsible for managing a team of representatives who will offer excellent customer service.Key Responsibilities:Manage a team of...
-
Customer Service Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Manulife. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead a team of customer service representatives to...
-
Customer Service Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeAbout AIA International LimitedAIA International Limited is a leading insurance company that aims to create a healthier, more sustainable future for everyone. We are committed to helping our customers and the community live Healthier, Longer, Better Lives.About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team....
-
Customer Service Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full timeJob Title: Assistant Customer Services ManagerWe are seeking a highly skilled and experienced Assistant Customer Services Manager to join our team at The Bank of East Asia. As a key member of our customer services team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide first-class...
-
Customer Service Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Millions Kat Private Limited Full time{"Job Title: Customer Sales ExecutiveAbout the Role:We are seeking a highly skilled Customer Sales Executive to join our team at Millions Kart Private Limited.Key Responsibilities:Manage a team of representatives offering customer support and sales services.Oversee the customer service process, ensuring timely and effective resolution of customer...
-
Customer Service Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full timeJob Description**Job Title:** Assistant Customer Services Manager**Job Summary:** We are seeking a highly skilled and experienced Assistant Customer Services Manager to join our team at The Bank of East Asia. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling customer inquiries, and...
