Client Advisor

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Sotheby's Full time

About Sotheby's

Sotheby's is a world-renowned auction house with a rich history dating back to 1744. We are dedicated to providing exceptional art and luxury experiences to our clients through our global network of specialists and cutting-edge technology platform.

The Role

We are seeking a highly skilled and experienced Client Advisor to join our team in Hong Kong. As a Client Advisor, you will be responsible for delivering a bespoke client experience, achieving sales targets, and providing exceptional service to our clients.

Responsibilities:

  • Deliver a tailored client experience, providing high-level information about property and ensuring an outstanding and consistent client experience.
  • Achieve and/or exceed monthly and annual individual sales targets while contributing to the salon's overall goal.
  • Cultivate new and existing client relationships through exceptional client experience, follow-up, and CRM initiatives.
  • Partner with the Supervisor and local marketing team to develop a plan to support events.
  • Assist the Supervisor in providing excellence in daily operations, including floor management, visual merchandising, inventory control, and opening & closing duties.
  • Demonstrate a thorough understanding of security and compliance policies and provide support to other Client Advisors when needed.
  • Uphold all Post-Sale requirements for sales in the salon, including Buyer agreements, Client ID, and new client account setup.

Logistics:

  • Maintain excellent communication and interpersonal skills with all organizational levels and outside vendors.
  • Demonstrate sensitivity and discretion in handling confidential information.
  • Condition, receive, and tag incoming property.
  • Knowledge of handling, installation, and packing best practices.
  • Record and/or verify the condition and accuracy of important descriptive information, such as piece count, of incoming property.
  • Maintain the integrity of Operational procedures and comply with Risk Management/Security Department requirements.
  • Coordinate with HK Logistics and Shipping team to schedule installations/de-installations, property release, and Collections counter support.
  • Work closely with Specialist departments and in-house sales team to facilitate a best-in-class client experience.
  • Work with Inventory Management team to conduct physical inventories and regular stock checks.
  • Reconcile stock checks, physical inventory, and inventory management databases.
  • Verify and ensure accuracy on all necessary paperwork and communicate with salon Manager and appropriate colleagues for any discrepancies.

Qualifications:

  • Bachelor's degree.
  • Minimum 2 years of work experience in galleries, hospitality, or luxury industries.
  • At ease in engaging, networking, and selling to HNWI and UHNWI, with a good understanding of their consumer behavior.
  • Previous experience in a client service, luxury, or hospitality-driven industry.
  • General knowledge of art history and art market preferred.
  • Ability to create a premier client experience in any environment.
  • Calm demeanor with an ability to multitask in a high-traffic environment.
  • Excellent interpersonal and communication skills with a pleasant client service-oriented attitude.
  • Proven experience employing problem-solving skills when dealing with internal and external clients.
  • Proficiency with MS Word, Outlook, and Excel, and general familiarity with database management (knowledge of Sotheby's systems a plus).
  • Discreet, dependable, and mature.
  • Team player with a positive working rapport with colleagues.
  • Comfortable navigating an iPad.
  • Must be available to work weekends and evenings as necessary.
  • Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus.

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