Client Advisor Opportunities

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Burberry Limited Full time
Job Overview

We are seeking a skilled Client Advisor to join our team at Burberry Limited. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience with commercial success.

Reporting to the store management, you will inspire our clients by conveying passion for the brand, fashion, and luxury products. As an expert in client engagement and service, you will demonstrate a high level of knowledge in styling and selling.

Key Responsibilities
  1. Meet and exceed individual and store sales and other commercial KPIs
  2. Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
  3. Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
  4. Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client
  5. Be efficient in following-up and delivering after-sales services to our clients
  6. Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required
  7. Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
  8. Foster team work and a positive work climate
  9. Build meaningful relationships with Clients
  10. Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases
  11. Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
  12. Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or clients requests
Requirements

A proven track record in delivering sales and exceeding targets

Previous experience in Clientelling

A strong interest in fashion, art, and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; English proficiency is desirable

Other language knowledge is desirable

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team

Energetic, Pro-active, and self-motivated

Detail-oriented and creative with a passion for selling

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels

Results-driven and commercial mindset

Flexible, collaborative, and adaptable approach to work

About Burberry Limited

Burberry Limited is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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