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Client Advisor Opportunities

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Burberry Limited Full time
About Burberry Limited

Burberry Limited is a leading luxury fashion brand that values creativity and innovation. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities.

We strive to provide an environment where creative minds from diverse backgrounds can thrive, bringing a wide range of skills and experiences to everything we do. As a purpose-driven brand, we are committed to being a force for good in the world, creating sustainable luxury for customers, driving industry change, and championing our communities.

Job Purpose

The Client Advisor plays a crucial role in building relationships with Burberry's new and existing clients, delivering a personalized and elevated experience with commercial success.

Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion, and luxury products.

As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.

Key Responsibilities
  1. Service and Sales
  • Meet and exceed individual and store sales and other commercial KPIs
  • Through storytelling and passion for the brand, inspire our clients, creating desire and love for Burberry with every client interaction
  • Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
  • Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client
  • Be efficient in following-up and delivering after-sales services to our clients
  • Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate levels of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required
  • Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
  • Foster team work and a positive work climate
Client Engagement
  • Build meaningful relationships with Clients
  • Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases
  • Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
  • Drive retention of clients, ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or clients' requests
Personal Profile

A proven track record in delivering sales and exceeding targets

Previous experience in Clientelling

A strong interest in fashion, art, and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; English proficiency is desirable

Other language knowledge is desirable

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team

Energetic, Pro-active, and self-motivated

Detail-oriented and creative with a passion for selling

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels

Results-driven and commercial mindset

Flexible, collaborative, and adaptable approach to work

About Us

Burberry Limited is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.