Senior AV Systems Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Kinly's Global Services Full time

Job Summary

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Kinly's Global Services is seeking a highly skilled and experienced Audio Visual Technical Lead to join their team. As a key member of the organization, you will be responsible for providing expert technical support and guidance to clients across the globe.

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About the Role

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In this role, you will work closely with clients to understand their audio visual needs and develop tailored solutions to meet those requirements. You will also collaborate with internal teams to ensure seamless project delivery and provide ongoing technical support to clients.

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Key Responsibilities

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- Provide in-depth troubleshooting and user support for reported service issues

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- Develop and deliver training programs to clients and support teams on best practices for system use and support scenarios

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- Conduct fault finding and maintenance of audio visual and video conferencing systems to a high level

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- Configure and provision systems on VC infrastructure, including TMS, Microsoft Teams Room, and phonebook creation

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- Upload code to Crestron devices and configure Digital Sound Processors (DSP)

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- Support IPTV systems, Digital Signage & Satellite systems from leading manufacturers

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Requirements

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- Excellent technical knowledge of AV & VC equipment, including Cisco, Crestron, Extron, Poly, and Logi

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- Strong understanding of computer software and hardware systems, as well as networking knowledge for fault finding

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- Ability to read and work with schematic drawings and spot potential problems during site surveys

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About Kinly

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Kinly is a globally trusted AV and UCC technology advisor to world-class organizations. Our solutions drive maximum collaboration, engagement, and productivity, enabling a world where people can work together from everywhere.

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Why Kinly?

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We are a multi-award-winning team made up of industry professionals who share a passion for helping teams achieve their workplace communication and collaboration goals. We design, engineer, and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences.

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Equal Opportunities

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Kinly is committed to providing a working environment that is inclusive, responsible, and welcoming for all teams and prospective employees. We welcome applications from diverse candidates and offer equal employment opportunities based on merit.


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