Onbase Support Specialist

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Iron Mountain Full time
About the Role

We are seeking a highly skilled Onbase Support Engineer to join our team at Iron Mountain. As a key member of our IT department, you will be responsible for providing post-sale support services to our customers, ensuring the successful implementation and maintenance of our Onbase solutions.

Key Responsibilities
  • Provide technical support for our enterprise clients via multiple communication channels
  • Identify, communicate, and assist clients in resolving known software issues
  • Work with clients to license and provide configuration services for software modules
  • Troubleshoot installation, configuration, and environmental issues identified by customers
  • Provide day-to-day system administration support for the solution
  • Patching and server recommendations for on-prem solution
Requirements
  • Bachelor's or higher degree in a related field, or its equivalent, related to this field of work or work experience related to job description and the necessary competencies
  • Strong experience with systems support, troubleshooting, and resolution
  • Experience with OnBase System software version 18 or higher
  • Experience working with on-prem patching
  • Experience creating and modifying workflows
  • Experience expanding and modifying solutions
  • Strong DIP experience and troubleshooting
  • OnBase certification required
About Us

Iron Mountain is a leading provider of information management and data center services. We help our customers preserve their valuable assets, extract more value from their inventory, and protect their data privacy in innovative and socially responsible ways.



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