Enterprise Onbase Solution Architect

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Iron Mountain Full time
Job Description

We are seeking an experienced Enterprise Onbase Solution Architect to join our team at Iron Mountain. As a key member of our IT team, you will be responsible for providing technical support services to our customers and coordinating the implementation of Onbase solutions.

Key Responsibilities:

  • Provide post-sale support services to customers, including installation, troubleshooting, and maintenance of Onbase products and services.
  • Work with customers to resolve known software issues, license and configure software modules, and troubleshoot installation and configuration issues.
  • Provide day-to-day system administration support for Onbase solutions.
  • Patching and server recommendations for on-premises solutions.
  • Knowledgeable in both on-premises and hosted solutions.

Requirements:

  • Bachelor's or higher degree in a related field, or its equivalent, related to this field of work or work experience related to job description and necessary competencies.
  • Strong experience with systems support, troubleshooting, and resolution.
  • Experience with OnBase System software version 18 or higher.
  • Experience working with on-premises patching.
  • Experience creating and modifying workflows.
  • Experience expanding and modifying solutions.
  • Strong DIP experience and troubleshooting.
  • OnBase certification required.

Benefits:

  • A competitive salary of $90,000 - $110,000 per year, depending on experience.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.


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