Business Operations Coordinator

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time
Position Overview

The Assistant Business Operations Manager plays a pivotal role in enhancing operational efficiency and ensuring seamless business processes within the organization.

Key Responsibilities
  • Operational Strategy Development: Formulate and implement strategies for business operations, focusing on process enhancement and daily task management.
  • Financial Oversight: Manage daily accounting functions, including financial reporting and month-end closing activities.
  • Customer Service Excellence: Develop and refine service standards, monitor service quality, and address customer complaints while providing training for service staff.
  • Warehouse Operations Supervision: Oversee daily activities related to dispatching, receiving, sorting, and inventory management.
  • Logistics Management: Ensure timely and accurate order fulfillment, meeting key performance indicators for warehouse operations.
  • Vendor Relations: Provide ongoing support post-sale, including customer service and settlement assistance.
  • Additional Responsibilities: Engage in various business operation tasks as required.
Qualifications
  • Bachelor's degree in Business, Marketing, Management, or a related field.
  • A minimum of 7 years of experience in business operations.
  • Proficient in Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, as well as vendor and customer service management.
  • Strong problem-solving abilities.
  • Self-motivated and results-driven with a keen business sense.
  • Ability to work collaboratively in a team and independently, demonstrating excellent communication and negotiation skills.
  • Proficient in Microsoft Office and word processing applications.
  • Fluent in both spoken and written Chinese (Cantonese and Mandarin) and proficient in English.


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