ITSM System Engineer

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China PCCW Full time

Job Title: ITSM System Engineer

Job Summary:

We are seeking a highly skilled ITSM System Engineer to join our team at PCCW. As a key member of our IT Operations team, you will be responsible for providing 7x24 Tier 1 support to our mission-critical private cloud platform consisting of 1000+ servers.

Key Responsibilities:

  • Execute server support operation services based on defined operation manuals and instructions provided by Tier 2 server team.
  • Follow defined documentation for incident and change management.
  • Work in a shift-based role, normally in an office environment, with occasional visits to the data centre as required.

Requirements:

  • Minimum 3 years of IT-related work experience, with at least 2 years in providing Tier 1 operation support to server components such as Windows Server, Red Hat Enterprise Linux, VMware vSphere, and server storage such as HDS VSP series SAN storage.
  • At least 1 year of experience as a team member in a Tier 1 operation support team delivering IT Operation services to a project with no less than 100 servers.
  • Proficient in both written and spoken English and Chinese.

Desirable Criteria:

  • Candidates with experience in IT System Integration company background.
  • Previous experience as an IT Operation team member in a HKSAR Government IT Maintenance project (not in a supervisory role).
  • Familiarity with ITIL Processes such as Incident Management and Change Management.
  • Familiarity with using ticketing systems such as BMC Remedy, OpenText SMAX to facilitate ITIL Processes.

About PCCW:

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and used only for recruitment purposes. Personal data will be used in accordance with our personal data policies.


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