Senior System Specialist
3 weeks ago
Job Title: Senior System Specialist
Job Summary:
PCCW is seeking a highly experienced Senior System Specialist to lead the implementation and customization of our IT Service Management (ITSM) tool. As a key member of our IT team, you will be responsible for designing and implementing ITIL processes, customizing the ITSM tool to adopt these processes, and providing ongoing support services.
Key Responsibilities:
- Design and implement ITIL processes for incident management, change management, problem management, and configuration management
- Customize the ITSM tool to adopt designed ITIL processes and workflows
- Provide 7x24 ongoing support services to ITSM tools
- Lead a team of IT professionals in implementing and customizing the ITSM tool
Requirements:
- University graduate
- Minimum of 8 years of IT work experience, with at least 3 years in a team leader role leading no less than 4 staff in ITSM tool implementation projects
- Hands-on experience in designing ITIL processes, customizing ITSM tools, and providing ongoing support services
- ITIL Intermediate Level or above, or ITIL 4 Strategic Leader, or ITIL 4 Managing Professional certification
- Proficient in both written and spoken English and Chinese
What We Offer:
PCCW offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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