Client Services Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
At AIA International Limited, we're committed to delivering exceptional service to our clients. As a Client Services Manager - Enterprise Solutions, you'll play a pivotal role in shaping the future of our clients' financial well-being. We're seeking a highly motivated and experienced professional to join our team and help us achieve our goal of helping a billion people live Healthier, Longer, Better Lives by 2030.

Responsibilities of this role include:

* Providing top-notch customer service and administration services to assigned clients
* Overseeing customer services and daily operations for assigned clients and distribution channels
* Conducting client visits, presentations, and members' briefings, as well as handling client inquiries and complaints
* Reviewing various client communication materials, including letters, trust deeds, reports, statements, and presentation materials

To succeed in this role, you'll need to have a university degree and at least 6 years of customer services/operations experience, with 1-2 years in supervisory positions. You should also have good knowledge of MPF/ORSO retirement schemes, group insurance, and investment products. Additionally, you'll need to be self-motivated, customer-oriented, and a team player with good communication and interpersonal skills.

As a Client Services Manager - Enterprise Solutions, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service to our clients. You'll also have the chance to develop your skills and knowledge through ongoing training and development programs.

We offer a competitive salary of HKD 80,000 - 120,000 per month, depending on experience, as well as a range of benefits, including medical and dental insurance, retirement savings, and paid time off.

If you're a motivated and experienced professional who is passionate about delivering exceptional service to clients, we encourage you to apply for this exciting opportunity.

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