Facilities Management Specialist
2 weeks ago
Job Title: Senior Facilities Officer
About the Role:
We are seeking a highly skilled and experienced Senior Facilities Officer to join our team at Natixis. As a key member of our facilities management team, you will be responsible for ensuring the smooth operation of our office facilities, providing administrative support, and coordinating maintenance activities.
Main Responsibilities:
- Conduct regular inspections to ensure that all facilities are in good condition and report any issues to the relevant authorities.
- Administer a range of office services, including reception, mailing, and dispatch services, cleaning, tea services, and other logistical support services.
- Coordinate office facilities management services, including air-conditioning and fire services systems.
- Oversee office repair and maintenance services to ensure timely completion, within budget, and meeting users' requirements.
- Coordinate and supervise maintenance activities performed by technicians and contractors.
- Formulate and manage routine housekeeping and general facilities support activities.
- Handle client inquiries, requests, and complaints in a professional and courteous manner.
- Coach and supervise the performance of staff to ensure high standards of service delivery.
- Participate in ad hoc duties as required and assist the Workplace team as necessary.
Required Skills:
- Bachelor's degree in a relevant field at a minimum.
- Over five years of working experience in a facilities management and administrative role in the financial industry.
- Responsible, detail-minded, well-organized, able to work independently and respond quickly to changing demands and priorities.
- Good analytical, problem-solving, and customer service skills.
- Cheerful personality and strong relationship and interpersonal skills to ensure good rapport with clients, the Business lines, and Support functions.
- Resourceful, flexible, and able to work in a fast-moving environment independently as well as in a team environment.
- Good command of the Microsoft Office Suite software applications, including Outlook, Word, Excel, and PowerPoint.
- Fluent in English and Cantonese with Mandarin language skill as a plus.
- Immediate availability is highly preferred.
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