Insurance Process Improvement Analyst

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Ploy Full time

About Ploy:

Ploy is a leading consulting firm specializing in insurance process improvement. We work closely with clients to understand their needs and provide tailored solutions to enhance operational efficiency and drive business growth.

Job Description:

We are seeking an experienced Business Analyst to join our team.

  • The successful candidate will work closely with business stakeholders to gather inputs and develop an insurance service catalog.
  • They will document the as-is insurance process architecture, process models, and controls, and create clear, concise documentation detailing process steps, requirements, and user stories or functional specifications for core insurance processes.
  • Familiarity with insurance standards such as ACCORD or IBM Insurance Reference Architecture is essential.
  • The candidate will prepare and maintain documentation, including business requirements, functional specifications, user stories, and data dictionaries, and identify process gaps, pain points, and areas for improvement in processes and systems.
  • Regular project status updates, clearly communicating requirements, and effectively managing stakeholder expectations are also required.

Key Responsibilities:

  • Gather business requirements from stakeholders and develop an insurance service catalog.
  • Create clear, concise documentation detailing process steps, requirements, and user stories or functional specifications for core insurance processes.
  • Document the as-is insurance process architecture, process models, and controls.
  • Prepare and maintain documentation, including business requirements, functional specifications, user stories, and data dictionaries.
  • Identify process gaps, pain points, and areas for improvement in processes and systems.
  • Provide regular project status updates, clearly communicate requirements, and effectively manage stakeholder expectations.

Requirements:

  • A minimum of 5 years' experience in insurance process engineering and transformation projects as a Business Analyst or Consultant is necessary.
  • A strong understanding of core insurance processes, including New Business & Policy Setup, Policy Owned Services, Claims, Billing & Collection, is essential.
  • Experience working in Agile methodologies, with proficiency in project tracking tools (e.g., JIRA, Confluence, Redmine) and wireframing tools (e.g., Figma), is also required.
  • Familiarity with Insurance Reference Architectures such as ACCORD is desirable.
  • Excellent communication, stakeholder management, and analytical skills are also required.
  • Proficiency in both English and Cantonese is necessary, as the candidate will liaise with Cantonese speaking stakeholders.


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