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IT Support Officer

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China SMBC Group Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at SMBC Group. The successful candidate will be responsible for providing technical support and maintenance for endpoint devices, including physical and virtual desktops, mobile devices, and group policies.

Key Responsibilities
  • Support and maintain endpoint devices, including physical and virtual desktops, mobile devices, and group policies
  • Provide 2nd tier user support and resolve technical issues
  • Deploy group policies for PC configurations and security hardening
  • Develop scripts for automation and perform regular security updates
  • Perform administrative work, IT asset inventory control, and prepare reports
  • Develop and maintain system documentation
Requirements
  • Degree/Higher Diploma Holder in IT or related discipline
  • 2-3 years' work experience in financial institutions or sizeable firms
  • Experience in supporting Virtual Desktop Environment, such as VMWare Horizon, vSphere
  • Familiar with Microsoft Windows, Microsoft 365, and common desktop applications
  • Familiar with group policies administration, PowerShell scripting
  • Customer-orientated, a team player with good communication skills
  • Good command of written and spoken English and Cantonese