Support Engineer

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

About E.C Technology Ltd.

E.C Technology Ltd. is a leading provider of IT services, with a focus on delivering high-quality solutions to our clients. We are seeking multiple IT Support Engineers to join our team, who will be responsible for handling/manage different projects in the IT support area, with experience in Microsoft Office 365 being a definite advantage.

Job Description:

The successful candidate will be responsible for providing technical support and troubleshooting as Level 1 support for Hong Kong customers. This will involve implementing projects, performing testing, installing and configuring equipment, containing and executing changes, preparing documentation, and providing maintenance support for customers' infrastructure and systems.

Key Skills and Qualifications:

  • High Diploma holder in Computer Studies, Information Services, or related disciplines.
  • Minimum 1-2 years of relevant experience in a technical support role; experience in large corporate industries or multinational companies is preferred.
  • Good understanding of network, Microsoft technologies, and cloud server environments.
  • Experience in writing IT documentation is an advantage.
  • Strong communication and interpersonal skills, with foreign vendor liaison experience.
  • A proactive problem solver with a customer-focused mindset.
  • Good command of spoken and written English and Chinese.
  • Willing to work shifts, including public holidays.


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