Cloud Management Operations Lead

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time

About FWD Life Insurance Corporation

FWD Life Insurance Corporation is a leading life insurance provider in Asia, serving over 11 million clients across multiple markets. Our mission is to simplify the insurance experience through innovative solutions and user-friendly products, all backed by cutting-edge digital technology. We are dedicated to transforming perceptions of insurance by placing our customers at the forefront of everything we do.

Role Overview

Oversee and direct the Cloud Operations team to support FWD Life Insurance Corporation in achieving its strategic objectives; Develop a comprehensive understanding of key business sectors across the region to design, implement, and manage infrastructure solutions that align with corporate goals; Create and sustain automation solutions for infrastructure using tools such as Ansible, Terraform, and CloudFormation to enhance cloud operations; Establish expertise in Cloud management practices.

Key Responsibilities

Assess, address, and resolve service-related issues while designing tools and automation to mitigate future occurrences; Provide assistance to support teams regarding cloud inquiries, system configurations, and troubleshooting; Manage security settings within the cloud environment; Collaborate with developers, security teams, and project teams to build and maintain cloud infrastructure; Engage in the development and maintenance of automated monitoring and reporting systems for cloud infrastructure health, performance, and cost management; Supervise the monitoring, updating, optimization, and stability of cloud systems; Implement Infrastructure as Code methodologies to enhance the precision and efficiency of cloud operations; Participate in cloud-related projects as required by the organization; Ensure adherence to Standard Operating Procedures (SOP) in daily operations; Lead the Cloud Operations team in providing continuous support for business systems and ensuring compliance with service level agreements; Coordinate project management activities for the implementation of cloud programs; Build strong relationships with key vendors and system integrators to maximize investments in new technologies.

Qualifications and Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field with over 6 years of relevant experience, including 2 years in a managerial role; ITIL foundation certification with applicable experience; Preferred professional qualifications, such as AWS or Azure certifications; Extensive experience in a regional hybrid environment with multiple availability zones; Proficient in container management and orchestration tools, such as AWS EKS and Kubernetes, along with Infrastructure as Code tools like Ansible and Terraform.

Knowledge and Skills

Project management skills are advantageous; Advanced knowledge of cloud services, particularly AWS, including Compute, Storage, Containers, Serverless, Analytics, and Database management; Familiarity with Infrastructure as Code tools; Ability to thrive in fast-paced DevOps and Engineering teams utilizing Scrum methodologies; Strong verbal and written communication skills in English; Commitment to task completion with attention to detail; Ability to prioritize effectively and adhere to procedures; Team-oriented with a focus on collaboration and knowledge sharing; Exceptional problem-solving abilities; Capacity for independent work.

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