Executive Director of Hotel Operations

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Wharf Hotels Full time

Job Summary:

The Executive Director of Hotel Operations will oversee the efficient delivery of our brand promises across hotels. This role involves close collaboration with the Wharf Hotels Management (WHM) Executive Committee, divisional and departmental heads, and General Managers to ensure that our brand standards, profitability, and legal and financial requirements are met while achieving maximum guest, customer, owner, and colleague satisfaction.

About the Role:

This is a dynamic leadership opportunity for a seasoned hotel professional to drive strategic initiatives, lead business planning, and foster strong relationships with owners and management teams. The ideal candidate will have extensive experience in hotel operations, a strong vision for growth, and excellent communication skills.

Key Responsibilities:

  • Strategic Leadership: Drive collaboration to establish business objectives and operational strategies with WHM, hotel management teams, and stakeholders.
  • Owner Relations: Maintain strong relationships with owners and management teams to ensure compliance with brand standards and maximize brand value.
  • Performance Improvement: Support property teams with performance advice and foster strong owner relationships through regular meetings.
  • Business Planning: Develop and execute annual business plans and budgets for properties, ensuring effective implementation across hotels.
  • Strategic Monitoring: Oversee the implementation of strategic plans, focusing on profit maximization and service quality.
  • Monthly Reviews: Lead monthly Business Review Calls to address performance gaps and identify improvement opportunities.
  • Financial Reporting: Provide senior executives with monthly evaluations of financial and operational performance.
  • Quality Standards: Develop and maintain WHM quality standards for both existing and new hotels.
  • Market Growth: Identify new prospects to support brand growth and assist with marketing, financial analysis, and competitive positioning.
  • Operational Strategy: Implement operational strategies across various areas to achieve business objectives.
  • Pre-Opening Supervision: Oversee pre-opening management activities and ensure timely implementation of operational standards for new hotels.
  • General Manager Guidance: Provide direction to General Managers to ensure brand standards are met, profitability maximized, and issues resolved effectively.

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