Business Intelligence Specialist for Hotel Operations

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hotel Group Full time

Overview

Rosewood Hotel Group is seeking a highly skilled Business Analyst to join our team as Assistant Manager. In this role, you will play a pivotal part in elevating the overall experience for our guests.

Key Responsibilities

  • Project Management: Lead and manage various projects while collaborating with diverse teams to ensure seamless execution.
  • Business Requirements Analysis: Identify stakeholders, analyze business needs, and document requirements for different projects.
  • Standard Procedures & Documentation: Update production technologies documentation, establish SOPs, and maintain training materials.
  • New Hotel Opening Support: Lead CRM agency onboarding, provide updates, and conduct training sessions.

This position requires strong critical thinking, strategic planning, problem-solving, relationship management, and presentation skills. If you are an entrepreneurial individual with excellent interpersonal and stakeholder management skills, we encourage you to apply.

Critical Skills & Qualifications

  • Minimum 3 years of Project Management experience, preferably for CRM systems or equivalent.
  • Experience with user stories, business, and system specifications, business context diagrams, and business process maps.
  • Basic understanding of system development lifecycle, feature, and product implementation with agile methodology.
  • Proficiency in both written and spoken English and Chinese.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are passionate about delivering exceptional guest experiences and driving business success, we look forward to hearing from you.



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