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Hotel Guest Services Director

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China The Murray, Hong Kong, a Niccolo Hotel Full time

We are looking for a highly skilled Hotel Guest Services Director to oversee our night operations at The Murray, Hong Kong, a Niccolo Hotel.

About the Role:
  • Guest Service Delivery: Lead a team to deliver exceptional guest services, ensuring that all guest complaints and enquiries are handled efficiently and effectively.
  • Audit Process Oversight: Monitor the Night Audit process, ensuring it is carried out successfully and reporting discrepancies or issues promptly.
Qualifications:
  • A minimum of 3 years' relevant experience in hotel management is required.
  • Excellent communication and leadership skills are essential.
  • The ability to work well under pressure and make sound decisions quickly is crucial.