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Store Leadership Position

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Love, Bonito Full time
About Us

We are a leading omnichannel fashion brand, dedicated to empowering women through style. Founded in 2010, we have grown to become a 250-strong team, headquartered in Singapore with a presence in Indonesia, Malaysia, and Cambodia. Our mission is to redefine the female retail experience globally, becoming the most thoughtful brand for the everyday woman.

Our Team

We are a passionate, dynamic, and innovative team of fashion enthusiasts, marketers, and tech experts. Our diverse team is united by a shared focus on delivering exceptional customer experiences. We pride ourselves on taking an innovative, data-driven approach to creating experiences, products, and content that meet the needs of our customers.

Job Summary

We are seeking a highly motivated and experienced Retail Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our stores, ensuring exceptional customer service, and driving sales performance.

Main Responsibilities
  • Leadership and Store Operations: Support the Store Manager in leading store operations, including daily and weekly deliverables, such as store checklists and inventory checklists.
  • Sales Performance and Customer Service: Work with the Store Manager to drive sales performance and customer service excellence, ensuring a seamless shopping experience for our customers.
  • Team Management: Delegate work, encourage, and provide feedback to the team, acting as the go-to person for outstanding customer service.
  • Staff Training and Development: Coach staff members in providing exceptional customer experiences, playing a hands-on role on the sales floor.
  • Inventory Management: Implement measures to avoid stock damages, theft, and wastage, receiving and processing new stock, replenishments, returns, damages, and transfers.
  • Cashiering and POS Operations: Perform cashiering duties using the POS system to process payments and close accounts for the closing shift.
  • Knowledge Acquisition: Proactively acquire knowledge regarding company general information, fashion news, new product information, customer feedback, and staff communication.
  • Customer Experience Champion: Promote first-class service excellence and customer experience at all times, speaking to guests and offering advice on color, fit, and silhouette to best suit their needs.
Requirements
  • Experience: Minimum 1 year's experience in a retail leadership role, or equivalent.
  • Education: Completion of tertiary education and a good working knowledge of MS Office will be a plus.
  • Availability: Ability to work various shifts and able to work 5 days a week (including weekends and public holidays).