Senior Deposit and Payment Operations Manager
1 week ago
At MUFG, we're committed to empowering our employees to achieve their full potential. As a Senior Deposit and Payment Operations Manager, you'll play a critical role in shaping the future of our operations.
About the Role:
Manage a high-performing team responsible for daily deposit and payment operations, ensuring seamless execution and timely resolution of any issues.
Main Responsibilities:
- Lead daily operations, including transaction processing, settlement, and reporting.
- Represent Deposit and Payment Operations in project settings, fostering collaboration and driving results.
- Perform reconciliation of pending transactions, identifying and addressing irregularities.
- Determine support levels for new products, managing risk profiles for the department.
- Investigate operational incidents, preparing reports and recommending improvements to mitigate future risks.
- Contribute to departmental strategy development, enhancing workflows and efficiency.
- Participate in audits and inspections, working closely with auditors, authorities, and regulators.
- Nurture stakeholder relationships within MUFG and externally, ensuring strong communication and service delivery.
- Prioritize quality service, maintaining the function's reputation and meeting customer expectations.
Requirements:
- Tertiary education and minimum 8 years of relevant experience.
- Proven knowledge of Faster Payment Systems and domestic remittance operations in Hong Kong.
- Strong leadership, coaching, and mentoring skills.
- Excellent communication and presentation abilities.
- Familiarity with AML requirements applicable to payment operations.
- Experience handling high-volume payment transactions with banking systems.
- Good personal integrity and control mindset.
- Fluent English language skills, both written and spoken.
- Proficiency in Microsoft Office Excel and Word.
Estimated Salary Range:
$120,000 - $180,000 per annum, depending on qualifications and experience.
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