Operations Support Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA Hong Kong and Macau Full time

AIA Hong Kong and Macau is a leading life insurance company committed to helping our customers and the community live Healthier, Longer, Better Lives. As a Customer Service Advisor, you'll be responsible for delivering exceptional customer service and resolving customer complaints.

This role requires strong interpersonal and problem-solving skills, as well as the ability to work independently and as part of a team. You'll be handling customer enquiries and complaints, making outbound calls, documenting call activities, and working closely with AIAHK Business Partners to resolve complaints and uncertain issues.

To succeed in this role, you'll need secondary education with 4 years' working experience. Candidates with higher academic qualifications or more relevant working experience may be considered as Customer Service Advisor. You should have hands-on experience in customer service and basic insurance knowledge would be an advantage.

You'll also need to obtain licenses such as Insurance Authority (IA) Paper 1,2,3,5 or Mandatory Provident Fund Schemes Authority (MPFA) Paper 4. We provide a comprehensive benefits package and opportunities for career advancement.

We empower every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Together, we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.



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