Client Service Specialist, Consumer Banking

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
About Citi

Citi is a global bank with a rich history of over 200 years. We provide a wide range of financial services and products to our clients, helping them achieve their goals and overcome challenges.

Job Summary

We are seeking a highly skilled Client Service Specialist to join our team in Hong Kong. As a Client Service Specialist, you will be responsible for delivering exceptional customer service, promoting our products and services, and ensuring the smooth operation of our branch.

Key Responsibilities
  • Coordinate the application of our Attention and Operation Model in the branch
  • Promote our products and services to clients and encourage them to use self-service channels
  • Manage branch resources and employees effectively
  • Contribute to the control and security functions of the branch
  • Provide exceptional customer service and meet client needs
  • Assess risk and ensure compliance with applicable laws and regulations
  • Perform banking transactions efficiently and accurately
Requirements
  • Bachelor's degree or equivalent experience
  • Experience in customer service, sales, and/or referencing in branches
  • Excellent communication and interpersonal skills
  • Ability to build connections between our digital platform and clients
  • Experience with digitization and its impact on client behavior
About the Role

This is a full-time position that offers a competitive salary and benefits package. As a Client Service Specialist at Citi, you will have the opportunity to grow your career, give back to your community, and make a real impact.

Citi is an equal opportunity and affirmative action employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.



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