Senior Systems Engineer

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Oracle Full time
About the Role

We are seeking a highly experienced and skilled Senior Systems Engineer to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customer base, while serving as an advocate for customer needs.

Key Responsibilities
  • Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
  • Collaborate with customer IT staff on a regular basis to resolve moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products.
  • Work with general guidance from management while advising management on progress/status.
  • Manage database and related products in the Cloud, assisting customers in their Journey to Cloud – transition from On-Premises Database environments.
  • Support customer Databases and related products in Public, Private and Hybrid Cloud.
  • Proactively work with ACS customers to ensure their successful deployment of the Oracle Database and related products in On-Premises and Cloud environments.
Requirements
  • Good understanding of Cloud Stack and Architecture.
  • Experience with Oracle's core products, applications, and tools.
  • At least 8 plus years of experience with Oracle Database as a DBA/Apps DBA/Consultant/Support Engineer.
  • BS and/or MS in Computer Science or equivalent preferred.
  • Oracle OCM / OCP DBA certifications.
  • Good Communication skills in English, Cantonese & Putonghua.
About Oracle

Oracle is a technology leader that's changing how the world does business. We're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

We believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

We are an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.



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