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Senior Claims Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

Position Overview

The role involves managing personal line claims with a primary focus on travel insurance. This position requires minimal supervision to effectively handle standard complex claims, ensuring a customer-focused claims service that aligns with Zurich's core principles.

Key Responsibilities

  • Oversee personal line claims with an emphasis on travel-related incidents.
  • Evaluate, resolve, and finalize claims proactively within established authority limits, aiming for optimal settlement outcomes.
  • Provide expert technical guidance to the claims team.
  • Support the Claims Manager with managerial duties and various ad hoc responsibilities.
  • Ensure compliance with local regulatory standards and governance throughout the claims process, making informed decisions based on established criteria.
  • Adhere to customer service protocols and the service charter.

Qualifications

  • A Bachelor’s degree or higher is preferred; candidates with relevant experience and a diploma may also be considered.
  • A minimum of 5 years of experience in handling Travel and Personal Lines claims.
  • Proven experience in travel and/or Retail Property claims, with strong customer service skills.
  • Possession of recognized industry qualifications (e.g., Senior Associate of ANZIIF) is advantageous.
  • Solid technical knowledge of insurance products and services.
  • Strong claims handling expertise, particularly in travel claims.
  • Familiarity with local legislation and legal responsibilities.
  • Understanding of industry standards and protocols.
  • Knowledge of claims agreements and the ability to interpret policy details.
  • Data analytical skills are preferred.
  • Ability to prioritize tasks and meet deadlines, with a willingness to learn and adapt to business changes.
  • Less experienced candidates may be considered for the Claims Officer role.

About Zurich

At Zurich, we encourage innovative thinking and challenge conventional approaches. Our optimistic outlook focuses on positive outcomes and continuous improvement.

We are committed to being an equal opportunity employer, recognizing that each employee's uniqueness contributes to our collective success.