Senior Omnichannel Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

About Our Team

We are a dynamic and innovative luxury retailer looking for a Senior Customer Experience Executive to join our team. The ideal candidate will have a proven track record in customer experience management and a passion for delivering exceptional results.

Key Responsibilities:

  • Lead the development and implementation of customer experience strategies that drive sales growth and customer loyalty.
  • Work closely with cross-functional teams to ensure seamless execution of customer experience initiatives.
  • Develop and maintain strong relationships with customers and stakeholders to understand their needs and preferences.
  • Stay up-to-date with industry trends and best practices in customer experience management.
  • Contribute to the development of training programs for store teams to enhance their customer experience skills.


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