Case Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About HSBC Life

HSBC Life is a world-class institution where you can specialize in Insurance and enjoy the advantages that come with being part of a leading global international bank. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment.

Job Summary

We are currently seeking a high calibre professional to join our team as a Case Manager. As a Case Manager, you will be responsible for delivering end-to-end case management service for new applications in accordance with underwriting, compliance, regulatory and Group requirements and the agreed service lead time.

Key Responsibilities

  • Process cases in accurate, effective & timely manner
  • Ensure proper and complete documentation is filed in the internal record with good quality
  • Work closely with stakeholders in order to support channels to achieve sales targets
  • Consistently and accurately provide the updated case information to all key stakeholders
  • Handle case enquires from sales staff and stakeholders in professional manner
  • Handle and resolve the problem cases skillfully and independently
  • Support ad-hoc tasks, projects and cross channel duties as assigned by Team Leader

Requirements

  • University Degree
  • Relevant case management and/or new business operation experience
  • Possessing LOMA qualifications or in progress of taking any LOMA courses would be a plus
  • Having positive and mature attitude and able to meet tight deadlines in the fast-paced and every changing environment
  • Able to work independently for tasks assigned
  • Performance driven and results focused
  • Fluent in both written and spoken English and Cantonese (knowing Mandarin is a plus)

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