Strategic Director of Insurance Partnerships

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

About AIA International Limited

AIA International Limited is a leading insurance provider dedicated to helping individuals and families achieve their long-term goals.

Our mission is to create a healthier, more sustainable future for everyone by offering innovative products and services that cater to the evolving needs of our customers.

We're committed to making a positive impact on the communities we serve, and we're looking for talented professionals like you to join our team.

About the Role

The Head of Solutions will play a key role in advancing our movement towards creating a healthier, more sustainable future. As a member of our marketing, distribution & partnership team, you'll be responsible for formulating and implementing comprehensive growth strategies for our individual voluntary scheme (IVS).

Your primary focus will be on developing compelling workplace propositions that enable customer solutions (CS)-IVS from product, engagement, to leads management through both online and offline engagements. You'll also be responsible for defining and creating end-to-end member engagement journeys to address members' needs with the right platforms.

You will have a unique opportunity to work with key stakeholders to deliver results, lead the team to foster a collaborative and high-performance work environment by adopting agile ways of working within and beyond CS.

Responsibilities:

  • Formulate and implement comprehensive growth strategies for IVS, targeting Employee Benefits (EB) and Pension members partnering with multi-channels intermediaries.
  • Create compelling and innovative workplace propositions to enable CS-IVS from product, engagement, to leads management through both online and offline engagements.
  • Develop intermediary engagement models and deliverables with clear KPIs, encompassing a deep understanding of the market and competitive landscape to uplift effective business development mechanisms.
  • Define and create end-to-end member engagement journeys to address members' needs with the right platforms, creating comprehensive digital engagement plans to increase member interaction.
  • Oversee CS Marketing functions to drive effective intermediary engagements, member communications, and uplift CS public visibility.
  • Create comprehensive and integrated marketing plans to promote CS and IVS, ensuring alignment with regulatory requirements.
  • Collaborate with key stakeholders to deliver results, leading the team to foster a collaborative and high-performance work environment by adopting agile ways of working within and beyond CS.

Requirements:

  • Undergraduate degree with at least 15 years of experience, with in-depth knowledge and expertise in agency management, individual life insurance products, and sales. Knowledge and experience in group insurance or pension business are a plus.
  • Exceptional influencing and stakeholder management skills, with the ability to navigate a large organization effectively and the agency force.
  • Customer service mindset, with patience to listen, understand, and help with difficult and challenging situations.
  • Strong problem-solving abilities with a growth mind-set, capable of breaking down complex problems into root causes and addressing underlying issues to drive results and move things forward.
  • Open-mindedness and the ability to consider diverse stakeholder views in decision-making.
  • Strong language skills required in English, Cantonese, and Mandarin.

Benefits:

  • Opportunity to work with a leading insurance provider in a dynamic and growing industry.
  • Chance to make a meaningful impact on the lives of our customers and the community.
  • Collaborative and inclusive work environment with a team of talented professionals.
  • Opportunities for career growth and professional development.
  • Competitive compensation and benefits package.

Others:

  • Relevant license may be required if the job involves regulated activities.

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